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Ashby Co. Services – Terms and Conditions

Mastering the Art of Care — Every Clean, Every Time
Location: Geelong, Victoria, Australia

By booking with Ashby Co. Services, you agree to the following terms and conditions. These Terms and Conditions help ensure clarity, quality, and fairness for both our clients and our team.

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1. Service Agreement

Ashby Co. Services provides professional residential and commercial cleaning services throughout Geelong, Victoria. By confirming a booking, you acknowledge and accept these Terms and Conditions.

 

2. Payment Terms

  • Payment is due on completion of the service unless otherwise agreed in writing prior to the booking.

  • We accept bank transfer, EFTPOS, and cash.

  • A 50% deposit may be required at the time of booking End of Lease cleans.

  • Late payments may incur a fee and may affect future bookings.

 

3. Cancellations & Rescheduling

  • We require a minimum of 24 hours' notice for cancellations or reschedule.

  • Cancellations with less than 24 hours’ notice may incur a fee of up to 50% of the total service cost.

  • Missed appointments with no notice may result in full charge and possible refusal of future bookings.

 

4. 100% Satisfaction Guarantee

Your satisfaction matters. If you're not completely happy with your clean, please notify us within 24 hours of the service. We will return promptly to resolve any issues — at no extra cost.

Please note: This guarantee does not apply where areas were inaccessible or pre-existing conditions were present.

 

5. Access to Property

Clients must ensure clear and safe access to the property. If we cannot access the premises at the scheduled time, a call-out fee may apply, or the full service may be charged.

 

6. Limitations of Service

Our services do not include:

  • Lawn, garden, or outdoor maintenance

  • Pest control, mould removal, or biohazard cleaning

  • Lifting/moving heavy furniture or unsafe tasks

  • Repairs or handyman work

To help us deliver a thorough clean, please ensure spaces are free of clutter and safe to access.

 

7. Breakages & Liability

While every care is taken during cleans, accidents can happen. Any incidents must be reported to Ashby Co. within 24 hours.

  • We are fully insured for public liability.

  • We are not responsible for pre-existing damage, unsecured fixtures, or items of high fragility unless discussed in advance.

 

8. Privacy Policy

All client details are kept confidential and are used solely for communication and service delivery. We do not share your personal information with third parties.

 

9. Changes to Terms

Ashby Co. Services reserves the right to update these Terms & Conditions at any time. Any updates will be published on our website and will apply to all future services.

 

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled within this jurisdiction.

 

If you have any questions, please contact us directly. We’re always here to help — because at Ashby Co. Services, we’re not just cleaning, we’re Mastering the Art of Care.

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